If you have a question about Medicare enrollment, coverage, and costs, you can get answers from several different resources:
- Call 1-800-MEDICARE (1-800-633-4227 or TTY: 1-877-486-2048) for specific questions about your claims, medical records, and expenses.
- Your State Health Insurance Assistance Program (SHIP) provides free, objective assistance to people with Medicare and their families about a variety of concerns, including enrollment, coverage, and claims. Find your SHIP.
The National Council on Aging, the nonprofit service and advocacy organization sponsoring this website, has several Medicare experts who can answer your questions.
Please complete the form below, and our team of experts will do their best to get back to you in a timely manner. Keep in mind, we consider each question important. Some questions may take more time to research than others. Also, we may experience a higher volume of questions at a particular time (e.g., during Open Enrollment from October 15-December 7).
We appreciate your patience. We do encourage you to get personal help in your area if you need immediate assistance.
Note: Please do not disclose your/a family member’s Medicare card number in your correspondence. It is important to keep this number safe at all times.