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Get Help

Got questions about your Medicare? These resources can help you to get answers.

Get help from the government

  • The Social Security Administration (SSA) handles applications for Medicare, and replacement of lost Medicare cards. Visit SSA online, find your local office, or call 1-800-772-1213 (TTY 1-800-325-0778).
  • State Health Insurance Assistance Programs (SHIPs) offer one-on-one counseling and assistance to people with Medicare and their families. This includes helps with enrollment, screening and application for benefits that can save you money on your Medicare costs, and assistance with other questions about your coverage and claims. The federal government gives funds to states for this program. Find your local SHIP.
  • Medicare has an official website at www.medicare.gov and a 24-hour call center at 1-800-MEDICARE (1-800-633-4227). Medicare’s Contacts page includes links to SHIPs, state health and insurance departments, Medicaid agencies, and more. Once you enroll in Medicare, you can sign up for a free, secure service at www.MyMedicare.gov, to get information about your benefits, track your claims and notices, and chat with an online service representative.

Get help from trusted private sources

  • The MedicareQuickCheck™ tool on this site is a confidential questionnaire that helps you begin the process of evaluating, selecting, and enrolling in the Medicare coverage that is right for you. You’ll also get advice on how to connect to good sources of help that can help you get enrolled.
  • Aon Hewitt Navigators® is a Medicare insurance brokerage service recommended by NCOA because it meets rigorous Standards of Excellence established by NCOA. You may be eligible for personal one-on-one assistance in selecting and enrolling in health coverage. All of the services are provided at no cost to consumers. Check to see if you are eligible.
  • The nonprofit Medicare Rights Center operates a national toll-free helpline Monday through Friday at 1-800-333-4114. Operators (English and Spanish speaking) can answer your Medicare questions and assist you with understanding your rights.

Other useful resources

  • BenefitsCheckUp® is a free, confidential service of the National Council on Aging that screens for programs that can help you pay for health care, prescriptions, food, and more.
  • The Eldercare Locator is a public service of the U.S. Administration on Aging that connects older adults and their families to services such as health and respite care programs, elder abuse prevention, transportation, and more. Visit the Locator online or call 1-800-677-1116, Monday through Friday, 9 a.m. to 8 p.m. ET.