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Protecting Personal Information

How do I protect my personal information?

  1. Here are some basic rules to protect your personal information.
    • Protect your Medicare number as you would your credit card information.
    • Never give out your credit card or debit card number.
    • Never give out your bank account number.
  2. Make sure you are there when someone is using your personal information, entering it on a website or mailing it. If you are sending in a paper application, make sure you are the only one with a copy of it. Make sure the original is sealed and ready to be mailed before you leave.
  3. Read these tips from Medicare (in PDF format) and the Federal Trade Commission. They tell you how to keep your personal information safe.

What if I think someone is misusing my personal information?

If you think someone is misusing your personal information, call:

  • 1-800-MEDICARE (1-800-633-4227) (TTY users should call 1-877-486-2048) OR
  • The Fraud Hotline of the U.S. Department of Health & Human Services Office of the Inspector General at 1-800-447-8477  OR
  • The Federal Trade Commission’s ID Theft hotline at 1-877-438-4338 (TTY users should call 1-866-653-4261).

What if I think someone put me in the wrong plan?

If you feel like you feel like you have been misled or did not understand what was happening while you were joining, you can object to having been enrolled in a specific plan. Someone can help you contact Medicare (or you can do it yourself) to explain the situation. The Medicare staff would decide what to do next.

What if I get a call from the Social Security Administration?

You may have left some blanks in your application for extra help with costs. Someone from the Social Security Administration may call you to ask for the missing information. They will only ask you for the information that’s missing from the application. Do not give out any other information. If you are not sure the person who is calling you is actually with the Social Security Administration, call the Social Security Administration at 1-800-772-1213 (TTY users call 1-800-325-0778).

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